NOVATIO IS GEARING UP TO SEE YOU AT GOOGLE CLOUD NEXT 25
April 9-11, 2025
Mandalay Bay Convention Center, Las Vegas
We are also proud sponsor of Carahsoft Public Sector Reception at Google Cloud Next.
JOIN US AT
Google Cloud Next 25
Meet the Experts
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Addressing Industry challenges with Novatio Solutions in Public Sector
From simplifying bureaucratic procedures to enhancing public safety, AI technologies empower government entities to achieve their goals with greater efficiency and cost effectiveness. These advancements streamline operations, and ensure better outcomes for citizens.
At Novatio Solutions, we ensure this transition is smooth, leveraging solutions that cut manual effort and drive impactful outcomes. Novatio, as a valued partner to Google in Generative AI solutions, combines deep industry knowledge in Labor and other industries, business process expertise, and advanced technical capabilities to deliver impactful results for our customers.
Adjudication Assistant
A versatile model that empowers state agencies with advanced capabilities, including mentorship for adjudication processes, relevant legal guidance, streamlined eligibility determinations.
- AI powered Adjudication leveraging Google’s Generative AI
- Human in the loop Work Flow, to ensure accuracy with verification and approval steps
- Flexible & secure with role based security and data loss prevention
- Prototyping & Integration
- Dynamic Fact Finding, to gather claimant and employer responses
- AI Driven Legal Insights leveraging federal and state specific regulations
- Quickly scalable to handle increases in workload
Mentor and Training
Generative AI-powered solution that helps train staff for State Labor Unemployment Insurance programs by analyzing regulations, laws, and training materials to provide accurate chatbot responses and digestible training materials.
- AI Powered Training Support, that generates diverse learning resources such as Podcasts and personalized feedback
- Insightful Metrics: Track questions by user, category and identifies areas that need additional training
- Conversational Guidance: Allowing users to ask general or case specific questions with AI driven responses
- Seamless Document Upload that enables users to provide case specific documentation for more contextual recommendations
- Management Style training offering data insights into training effectiveness and knowledge gaps
Conversational AI for Claims Processing
A solution that transforms your claim processing by Integrating Novatio's AI Adjudication Assistant model to enhance user experience and efficiency.
- Seamless voice and chat experiences for claimants and employers
- Automate claim inquiries and status updates in real time
- Optimizes adjudication workflows to reduce manual intervention, ensuring faster, more accurate decisions
AI-Powered Agent Assist
A solution that enables call centers to retrieve and process information faster, by integrating Novatio’s AI Adjudication Assistant model with Google Agent Assist
- Delivers real-time AI-driven insights to improve agent accuracy and reduce call handling time
- Accelerates agent onboarding by leveraging AI-driven learning, reducing training time, and boosting efficiency
- Automating workflows to minimize errors, improve decision-making, and streamline operations
Engage with Novatio Solutions
At Novatio Solutions we devise technology that empowers people and organizations by driving innovation, collaboration, and accelerating growth through transformative technology solutions. With 500+ successful process automations across more than 150 organizations, we believe in delivering real and measurable impact. Our team of 80+dedicated AI Consultants operate through a global delivery model offering Onsite, Onshore and Offshore resources tailored to customer needs. Our People First approach, both in how we support our teams and how we build lasting partnerships, gives us the edge.
As leaders in Generative AI solutions and a Google Partner, we leverage Google Cloud Platform (GCP) and Vertex AI to drive technology driven innovation for public sector clients. With our deep expertise in industry processes, UI, and AI technology, we help our customers to streamline their operations, enhance decision-making, and improve service delivery to citizens.
We believe AI design shouldn’t be One size fits all approach, so we customize digital transformation strategies that align with your industry, your process, and your goals.
- End to End Expertise: From Comprehensive Consulting to Full Scale Implementation, we’re with you at every step.
- Proven Successful Approach: Our methodology includes prototyping, client specific configuration enhancements, iterative beta testing, KT, & performance monitoring.
- Industry Focus: Niche expertise with Government, Unemployment Insurance, and Higher Education.
- Recognized for Excellence: Trusted for our delivery, unique accelerators and seamless execution.
- Specialized Practices: Dedicated teams and certified experts for Generative AI, Conversational AI, and Intelligent Automation.
Engage with the Novatio team info@novatiosolutions.com to achieve a Real World AI Impact and discover upcoming Accelerator Solutions!
Our Team of Experts
Julie Primo: Practice Lead Public Sector GCP, Novatio Solutions
Julie has over 15 years experience in project management and technology projects. Focused on delivering client-centric solutions, Julie brings a unique blend of technical expertise and a collaborative approach, creating strong client relationships and achieving project goals.
With a background in state government, specifically Labor and Employment, Julie brings deep industry expertise to every engagement by providing valuable insights and tailored solutions that address specific client needs. She has also been recognized by the Federal Tiger Teams and NASWA for her development work during the pandemic in Robotics Process Automation to reduce backlog and improve productivity in order to expedite claims.
Mark Highhouse: Chief Revenue Officer - Novatio Solutions
Mark is an energetic sales leader with 25 years of experience in the broader supply chain automation industry. With a deep passion for helping organizations shift from reactive to proactive approaches, he has successfully led high-performing teams and driven growth through complex IT solution consulting and services sales.
Based in Naperville, IL, a suburb of Chicago, Mark is dedicated to making a positive impact on businesses by helping them digitize their operations and streamline their processes.
Driven by a passion for people and problem-solving, Mark is committed to helping organizations embrace innovation and achieve success.