Public sector labor departments are under increasing pressure to process growing claim volumes while maintaining accuracy, consistency, and accountability. Manual, fragmented workflows often lead to delays, backlogs, and increased strain on adjudicators, making it difficult to scale operations without compromising decision quality.

Backed by Novatio’s public sector expertise and proven through implementation with the Utah Department of Workforce Services and New Hampshire Employment Security, this approach shows how agencies can move from reactive processing to a more efficient, scalable adjudication model. 

KEY FEATURES:

• Dynamic AI-driven fact-finding
• Auto-generated summaries and timelines
• Relevant law and issue identification
• Human-in-the-loop decision support
• Reduced follow-ups and manual effort

Watch the recording from Novatio’s live session to see how Generative AI is helping public sector agencies streamline adjudication, combining intelligent fact-finding, decision support, and human-in-the-loop design to reduce manual effort and improve decision consistency. 

 What Sets Novatio Apart 

• AI-powered fact-finding to reduce manual effort
  Automates data collection and highlights key insights so adjudicators can focus on decisions, not administrative tasks.
• Human-in-the-loop decisioning to maintain full control
  Keeps experienced professionals in control, with AI providing guidance while preserving accountability.
• Seamless integration with existing claims systems
  Works with your current systems, enabling faster adoption without disruption.
• Tailored to your policies, not off-the-shelf
  Aligned to your workflows and standards, ensuring the solution fits how your teams operate.